CHAPTER ll
SITE MANAGEMENT AND TRAINING

SIG Panel

The Site Management and Training SIG is now chaired by Doug
Bickford,  formerly of the Documentation Working Group. He
intends to conduct a documentation survey, and also  reguested
library submissions.  Topics discussed included:

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RM85 head crashes - one site's story. They completed mass
replacement of RP06 drives with RMG5s and have been sorry.
Of ll4 new RM85s, 20% have failed due to causes other than
media.  Rumor that DEC is prodding CDC. Make sure tihe legs
ale screwed down or the resulting vibration will torgue the
bearings. They found that Field Service was improperly
installing the Šrives. P

DEC RM05 disks have sector slots on the bottom. There are
two types - long slot and short slot. Some drives can't
read one of the types, giving symptoms such as "Boot block
not found", etc.

RM80 disk drives have excellent reliability even in a dirty
environment, but clean the filters often.

Disk pack cleaning - recommend inspection 3 times per year,
cleaning once per year. DEC Field Service will soon begin
offering this service for l-2 platter disks, and later will
service larger  packs. They will clean the packs every 6
months.

DEC has established a free  "Upgrade Help Hotline" for
customers only. The number is (800)343-4049.

Establish and adhere to a change control system (log) for
your site.

For medium to large sites, a hierarchy of System Manager ->
Operators -> Users has been found to work well.

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SITE MANAGEMENT AND TRAINING

Page ll-2

DEC Education s Training

DEC Education «s Training

Digital Ed Services gsponsored a workshop to ddiscuss new
products, and to  advise on the best use of training dollars.
In times of budget cutbacks, training freguently gets the daxe.
When making a case to management, remember that training is a
service; one cannot measure productivity increase in dollars.
Very few sites budget the training costs up front. After
spending large sums on hardware and software to solve a
particular problem, don't be reluctant to give the people what
they need to ensure success. Try to view training as insurance
- a protection against personal risk.

New and current products -

o

The Operator self-paced course is very good (slide show and
workbook). The student must already know a little about
computers. You must have a local course administrator for
this method to be effective. Also, do not expect students
to complete this work on their time. Set specific
milestones, including hands-on tasks.

VMS CAI course is available, including a  VAX User  Intro
workbook.

New seminars on -
VMS Application Optimization
VMS Tuning
DATATRIEVE generic (RSX or VMS)

A DATATRIEVE CAI course is in the works.

The new Courseware Ur isaočeg | ua (C.A.S.) was wrung out
at 124 test sites during 1982. C.A.S. will be integrated
with video disks at da later date. Also  planned are
development aides, and consulting contracts.

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