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Computing Operations Management: DP Management, use o£
performance monitors, operations personnel, production
focus.

Aasgaard, D. 0O., Cheung, Puilam R., Hulbert, Bradley J.,
and Simpson, Morgan C., "An FEvaluation of Data
Processing Machine Room'  Loss and Selected Recovery
Strategies," University of Minnesota, Graduate School of
Business Administration,  MISRC, Working Paper No. 79-04,
June 1979, 31 pages.

Barber, Raymond HE., and Lucas, Henry C. Jr., "System
Response Time, Operator Productivity, and Job
Satisfaction," Center for Research on Information
Systems, Graduate School of Business Administration, New
York York University, Working Paper Number CRIS-31, June
1982, 33 pages.

Batiste, John L., "The Application Profile," MIS Ouarterly
(10:3), September 1986, pP. 207-213.

Bitton, Dina, DeWitt, David J., and Turbyfill, Carolyn,
"Benchmarking Database Systems: ZA Systematic
Approach," University of Wisconsin (Madison), Computer
Sciences Technical Report 4526, December 1983, 41 pages.

Couger, J. Daniel, and Zawacki, Robert A., "something's
Very Wrong with DP Operations Jobs," Datamation, March
1979, pp. 149-158.

Doherty, W. J., and Kelisky, MR. P.,  "Managing VM/CMS
Systems for User Effectiveness," IBM Systems Journal
(8:1), 1979, pp. 143-163.

Hanes, Lewis F., and Ramage, William W., "Productivity
Measurement for Computing and Information Services,"
Ninth Annual SMIS Conference, PP. 81-86.

Haring, Guenter, and Posch, Reinhard, "On the Use of a
Synthetic OnLine/Batch Workload for Computer Selection,"
Information and Management (3:3), September 1980, pP. 95-
i0e>

Ives, Blake, and Chervany, Norman L., "Alternative Data
Entry Technologies and Settings: Impact on Worker
Attitudes and Behavior," Information and Management
(6), 1983, pp. 37-47.

Ives, Blake, and Olson, Margrethe, "Manager or Technician?

The Nature of the Information Systems Manager 's Job," MIS
Ouarterly (5:4), December 1981, PP. 48-63.

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