5. Computing Operations Management: DP Management, use of performance monitors,
operations personnel, "production" focus.

Aasgaard, D.O. and Cheung, P.R. and Hubert, E.J. and Simpson, M.C., "An Evaluation
of Data Processing "Machine Room" Loss and Selected Recovery Strategies,"
University of Minnesota, Graduate School of Business Administration, MISRC,
Working Paper No. 79-04, June 1979, (31 pages).

Doherty, W.J. and Kelisky, R.P., "Managing VM/CMS Systems For User Effectiveness,"
IBM Systems Journal, (18:1) 1979, pp. 143-163.

Mulford, James 0., "An Optimization Study," Datamation, (20:4), April. 1974,
PPe 79-82.

Sackman, Harold, "Time-Sharing Versus Batch Processing: The Experimental Evidence,"

In The Spring Joint Computer Conference Proceeding, 1968, pp. 1-10.